Abstract:
Psychological targeting tries to influence and manipulate users’ behaviour. We investigated whether users can protect themselves from being profiled by a chatbot, which automatically assesses users’ personality. Participants interacted twice with the chatbot: (1) They chatted for 45 minutes in customer service scenarios and received their actual profile (baseline). (2) They then were asked to repeat the interaction and to disguise their personality by strategically tricking the chatbot into calculating a falsified profile. In interviews, participants mentioned 41 different strategies but could only apply a subset of them in the interaction. They were able to manipulate all Big Five personality dimensions by nearly 10