25/04/2020

If I Hear You Correctly: Building and Evaluating Interview Chatbots with Active Listening Skills

Ziang Xiao, Michelle Zhou, Wenxi Chen, Huahai Yang, Changyan Chi

Keywords: conversational agents, ai chatbot, active listening, interview chatbot, chatbot platform, deep learning

Abstract Paper Similar Papers

Abstract: Interview chatbots engage users in a text-based conversation to draw out their views and opinions. It is, however, challenging to build effective interview chatbots that can handle user free-text responses to open-ended questions and deliver engaging user experience. As the first step, we are investigating the feasibility and effectiveness of using publicly available, practical AI technologies to build effective interview chatbots. To demonstrate feasibility, we built a prototype scoped to enable interview chatbots with a subset of active listening skills-the abilities to comprehend a user’s input and respond properly. To evaluate the effectiveness of our prototype, we compared the performance of interview chatbots with or without active listening skills on four common interview topics in a live evaluation with 206 users. Our work presents practical design implications for building effective interview chatbots, hybrid chatbot platforms, and empathetic chatbots beyond interview tasks.

The video of this talk cannot be embedded. You can watch it here:
https://www.youtube.com/watch?v=tGk3GC3BXts
(Link will open in new window)
 0
 0
 0
 0
  Share    
This is an embedded video. Talk and the respective paper are published at CHI 2020 virtual conference. If you are one of the authors of the paper and want to manage your upload, see the question "My papertalk has been externally embedded..." in the FAQ section.

Comments

Post Comment
no comments yet
code of conduct: tbd Characters remaining: 140

Similar Papers

 0
 0
 0
 0
 11:35 
 0
 0
 0
 0
 9:16 
 0
 0
 0
 0
 14:34 
 0
 0
 0
 1
 11:33 
 0
 0
 0
 0
 10:34 
 0
 0
 0
 0
 15:04 
 0
 0
 0
 0
 14:37 
 0
 0
 0
 0
 15:05 
 1
 0
 0
 1
 13:01 
 0
 0
 0
 0
 12:03 
 0
 0
 0
 0
 15:00 
 0
 0
 0
 0
 17:58 
 0
 0
 0
 0
 13:48 
 0
 0
 0
 0
 12:04 
 0
 0
 0
 0
 16:32 
 0
 0
 0
 0
 9:58 
 0
 0
 0
 0
 12:08 
 0
 0
 0
 0
 7:51 
 0
 0
 0
 0
 11:44 
 0
 0
 0
 0
 14:53 
 0
 0
 0
 0
 8:01 
 0
 0
 0
 0
 9:28 
 0
 0
 0
 0
 9:15 
 0
 0
 0
 0
 14:15 
 0
 0
 0
 0
 11:51 
 0
 0
 0
 0
 5:21 
 0
 0
 0
 0
 9:19 
 0
 0
 0
 0
 11:59 
 0
 0
 0
 0
 13:17 
 1
 1
 1
 1
 12:02 
 0
 0
 0
 0
 12:56 
 0
 0
 0
 0
 6:46 
 0
 0
 0
 0
 16:49 
 0
 0
 0
 0
 11:59 
 0
 0
 0
 0
 13:28 
 0
 0
 0
 0
 11:46 
 0
 0
 0
 0
 13:16 
 1
 0
 0
 0
 8:53 
 0
 0
 0
 0
 14:36 
 0
 0
 0
 0
 4:47