02/02/2021

Carbon to Diamond: An Incident Remediation Assistant System From Site Reliability Engineers’ Conversations in Hybrid Cloud Operations

Suranjana Samanta, Ajay Gupta, Prateeti Mohapatra, Amar Prakash Azad

Keywords:

Abstract Paper Similar Papers

Abstract: Conversational channels are changing the landscape of hybrid cloud service management. These channels are becoming important avenues for Site Reliability Engineers (SREs) %Subject Matter Experts (SME) to collaboratively work together to resolve an incident or issue. Identifying segmented conversations and extracting key insights or artefacts from them can help engineers to improve the efficiency of the incident remediation process by using information retrieval mechanisms for similar incidents. However, it has been empirically observed that due to the semi-formal behavior of such conversations (human language) the conversations are very unique in nature and also contain domain-specific terms. %It is important to identify the correct keywords and artefacts like symptoms, issue etc., present in the conversation chats. In this paper, we build a framework that taps into the conversational channels and uses various learning methods to (1) understand and extract key artefacts from conversations like diagnostic steps and resolution actions taken and (2) present an approach to identify past conversations about similar issues. Experimental results on our dataset show the efficacy of the methods used in our proposed system.

The video of this talk cannot be embedded. You can watch it here:
https://slideslive.com/38951128
(Link will open in new window)
 0
 0
 0
 0
  Share    
This is an embedded video. Talk and the respective paper are published at AAAI 2021 virtual conference. If you are one of the authors of the paper and want to manage your upload, see the question "My papertalk has been externally embedded..." in the FAQ section.

Comments

Post Comment
no comments yet
code of conduct: tbd Characters remaining: 140

Similar Papers

 0
 0
 0
 1
 11:33 
 0
 0
 0
 0
 2:28 
 0
 0
 0
 1
 3:22 
 0
 0
 0
 0
 11:44 
 0
 0
 0
 0
 13:48 
 0
 0
 0
 0
 8:33 
 0
 0
 0
 0
 8:42 
 0
 0
 0
 0
 14:34 
 0
 0
 0
 1
 12:10 
 0
 0
 0
 1
 11:39 
 0
 0
 0
 0
 10:13 
 0
 0
 0
 0
 11:03 
 0
 0
 0
 0
 11:24 
 0
 0
 0
 0
 10:05 
 0
 0
 0
 0
 10:34 
 0
 0
 0
 0
 7:04 
 0
 0
 0
 0
 9:15 
 0
 0
 0
 0
 9:58 
 0
 0
 0
 0
 9:48 
 0
 0
 0
 0
 10:56 
 0
 0
 0
 0
 6:38 
 1
 0
 0
 1
 13:01 
 0
 0
 0
 0
 14:12 
 0
 0
 0
 0
 10:15 
 0
 0
 0
 0
 13:14 
 0
 0
 0
 0
 14:48 
 0
 0
 0
 0
 12:09 
 0
 0
 0
 0
 13:20 
 0
 0
 0
 0
 14:05 
 0
 0
 0
 0
 14:14 
 0
 0
 0
 1
 10:01 
 0
 0
 0
 1
 9:57 
 0
 0
 0
 0
 14:15 
 0
 0
 0
 0
 11:49 
 0
 0
 0
 0
 11:26 
 0
 0
 0
 0
 19:56 
 0
 0
 0
 0
 5:15 
 0
 0
 0
 0
 14:57 
 0
 0
 0
 0
 13:58 
 0
 0
 0
 0
 15:00