25/04/2020

Evaluating 'Prefer not to say' Around Sensitive Disclosures

Mark Warner, Agnieszka Kitkowska, Jo Gibbs, Juan Maestre, Ann Blandford

Keywords: non-disclosure, disclosure, prefer not to say, structured disclosure fields, online dating, privacy, privacy unraveling, online privacy

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Abstract: As people’s offline and online lives become increasingly entwined, the sensitivity of personal information disclosed online is increasing. Disclosures often occur through structured disclosure fields (e.g., drop-down lists). Prior research suggests these fields may limit privacy, with non-disclosing users being presumed to be hiding undesirable information. We investigated this around HIV status disclosure in online dating apps used by men who have sex with men. Our online study asked participants (N=183) to rate profiles where HIV status was either disclosed or undisclosed. We tested three designs for displaying undisclosed fields. Visibility of undisclosed fields had a significant effect on the way profiles were rated, and other profile information (e.g., ethnicity) could affect inferences that develop around undisclosed information. Our research highlights complexities around designing for non-disclosure and questions the voluntary nature of these fields. Further work is outlined to ensure disclosure control is appropriately implemented around online sensitive information disclosures.

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