16/11/2020

Improving Out-of-Scope Detection in Intent Classification by Using Embeddings of the Word Graph Space of the Classes

Paulo Cavalin, Victor Henrique Alves Ribeiro, Ana Appel, Claudio Pinhanez

Keywords: intent classification, inverse task, classification, detection examples

Abstract: This paper explores how intent classification can be improved by representing the class labels not as a discrete set of symbols but as a space where the word graphs associated to each class are mapped using typical graph embedding techniques. The approach, inspired by a previous algorithm used for an inverse dictionary task, allows the classification algorithm to take in account inter-class similarities provided by the repeated occurrence of some words in the training examples of the different classes. The classification is carried out by mapping text embeddings to the word graph embeddings of the classes. Focusing solely on improving the representation of the class label set, we show in experiments conducted in both private and public intent classification datasets, that better detection of out-of-scope examples (OOS) is achieved and, as a consequence, that the overall accuracy of intent classification is also improved. In particular, using the recently-released \textitLarson dataset, an error of about 9.9% has been achieved for OOS detection, beating the previous state-of-the-art result by more than 31 percentage points.

 0
 0
 0
 0
This is an embedded video. Talk and the respective paper are published at EMNLP 2020 virtual conference. If you are one of the authors of the paper and want to manage your upload, see the question "My papertalk has been externally embedded..." in the FAQ section.

Comments

Post Comment
no comments yet
code of conduct: tbd

Similar Papers